FAQ

How is your serum different from other brands?

100% plants. PERIOD. Unlike other brands, we are NOT plant-based. What does that mean? Each drop of serum is packed full of the most powerful plant antioxidants (antioxidants = anti-aging) in nature, NO (synthetic/additional/man-made) ingredients added. The best anti-aging plants in the world were harvested and blended to create our (products/serums).

There’s a lot of skincare (serum) options out there. In fact, there’s so much it’s nearly impossible to choose. But the question often comes down to “do I care more about results or clean ingredients?” We started Herbal Face Food because we refused to make that choice. We tested nearly every natural ingredient from around the world and found the key compounds that have the power to truly transform the way your skin looks, feels, and ages.

 

How do I use the products?

Using Herbal Face Food products correctly is essential to maximize their benefits. Here's a step-by-step guide for each product:

• The Soap:
1. Start by wetting your face or body with lukewarm water.
2. Rub the cleansing bar between your palms to create a rich lather.
3. Apply the lather onto your damp skin using gentle, circular motions.
4. Rinse thoroughly with lukewarm water.
5. Pat your skin dry with a clean towel.
   
   
• The Serum I (II,III):
1. For maximum results, use on clean, dry skin.
2. Shake the bottle vigorously to activate raw plant ingredients.
3. Work a small amount between your hands and smooth over the face, neck, and décolleté every morning and evening.
4. Use upward sweeping motions to massage the serum along your jawline, from your nose to your ears, across your forehead, under your eyes, and over the cheeks to your temples.
5. Apply any excess serum from the base of the neck to the tip of the chin and over the décolleté. Rub the remainder on the back of your hands.
   
   
• The Cure:
1. After applying Serum I, dispense a dime-size amount of The Cure into the palm of your hand.
2. Dab your fingers into the product and press it deep into the pores of problem areas as a spot treatment.
3. Apply any excess from the base of the neck to the tip of the chin and over the décolleté. Rub any remainder on the back of your hands.
4. For reactivation, gently exfoliate after two weeks to allow maximum absorption of the powerful plants.
   
   
• The Cream:
1. After allowing The Serum and The Cure to absorb, massage The Cream in your hands.
2. Glide The Cream onto the face and neck, then rub any remaining cream into your hands. Use AM and PM.
   
   
• The Eye Cream:
1. Apply morning and evening before or after The Cream.
2. Gently dot under and above the eye from the inner to outer corner, following with a gentle press-and-roll technique until fully absorbed.

Should I apply over damp skin, like my toner?

We recommend applying the product to DRY skin (not over a damp face or over toner that is still wet) as the heating sensation is greatly enhanced when applied to wet vs. dry skin. 

Which level should I start with?

We suggest starting with our Serum I, if you are new to Herbal Face Food. Each level up has a higher concentration of plants to target more skin concerns. Our multi-correctional treatment, The Cure, has the highest concentration of antioxidants to deliver maximum results to problematic areas. As our concentration increases with each level, our unique warming sensation gets stronger, which is why we recommend starting with Serum I and increasing your level as your skin gets familiar with the sensation.

Why does the serum feel warm on my skin? 

A Heal You Can Feel. Our incredible plants work together to stimulate your skin and blood circulation naturally by creating a tingling sensation on the skin. Depending on your skin type and Level, you may feel a slight tingle or a serious flush. Our serum's unique formulation creates a warm sensation on your skin, a testament to its powerful, natural ingredients at work. This warming effect, known as a thermophilic response, is due to the blend of potent botanicals like clove, thyme, turmeric, ginger, and cinnamon. Here's what this warmth does for you:

• Increased Blood Circulation: The warmth naturally stimulates your skin and blood circulation. Depending on your skin type and the product level, you might experience anything from a gentle tingle to a more intense flush. This increased circulation delivers essential nutrients and oxygen to your skin cells, promoting faster healing and rejuvenation.
• Detoxification: Enhanced blood flow aids in removing toxins and metabolic waste from the skin, boosting overall skin health.
• Relaxation and Stress Relief: The soothing warmth can help relax facial muscles, reducing tension and stress, making your skincare routine a moment of relaxation.
• Stimulation of Collagen Production: The heat can encourage fibroblast activity, which boosts collagen synthesis. This process helps diminish the appearance of fine lines and wrinkles, contributing to a smoother, more youthful complexion.

 It’s the only serum on the market that you can FEEL working from the moment you apply.

 

Tip on Moving Up in Levels: 

We recommend that you move up slowly with the serum series. You'll want to use The Serum I for at least 2-3 months before moving up to Serum II. We use many rare plants in our products that are difficult to find in other products, so it's important to make sure that your skin loves the plants and you don't have any sensitivities or allergies. While sensitivities and allergies are not common, they are possible, as we all know. The Serum I is our most mild formula so one wouldn't want to start with Serum II with a higher potency of the plant one may react to. 

 

Do I NEED to move up in Levels?

No, you don't need to rush through the levels! The key is finding the strength that works best for you. If you're happy with Serum I, you can stay there indefinitely. If you're used to more intensive skincare, you might progress to Serum II or III. However, we don't recommend jumping straight from Serum I to Serum III. It's best to gradually increase the strength to see what suits your skin. For instance, The Cure is a potent spot treatment, and we suggest using it all over only if you're confident your skin can handle it. Everyone's skin and preferences are different, so stick with what you love! If you enjoy Serum I, that's great—no need to move up unless you want to. You can also blend serums if you're in between strengths. The goal is to find what works best for you! 

 

What is an antioxidant?

Antioxidants are chemicals that fight oxidation. Oxidation is caused by free radicals, which comes from pollution, smoke, sunlight, and etc. Oxidation causes damage to your cells, which results in aging, so the more antioxidants that you have in your body, the better it will be able to fight signs of aging. This is why its important to consume foods high in antioxidants and apply Herbal Face Food, which has the highest skincare antioxidant rating in the world (ORAC scale).

 

What is the ORAC scale?

The ORAC scale was developed by scientists at the National Institute of Health and Aging (NIH) to measures the antioxidant capacity of different foods. We took the ingredients with the highest score on this scale and combined them to create the most powerful antioxidant serum on the market. This means that you get a high concentration of the best anti-aging plants in the world in one bottle.   

 

 

 

Is there fragrance added to your serums?

There is no fragrance added to The Serum or The Cure— everything you smell is 100% natural. Our serum’s oil-based formulas warm up during application and have a deep, lush aroma.

 

Why is your scent so powerful?

Our unaltered plant scents are one of the fastest ways to alter your emotional state. 

Smell is the most influential sense you have and has a direct effect on your brain. These powerful fragrances translate into hundreds of neuro-chemical messages sent directly to your brain with the ability to alter your mood and and enhance your memory.  It’s how plants speak to you. Feel instantly calmer after inhaling their scent, get a lift when you feel down, and relax when you are stressed. Breathe deeply to allow the scents to flow through your body to boost your energy, stimulate your soul, and center your focus. Herbal Face Food is a plant therapy you will come to crave.

 

Where do you source your ingredients from?

Our plants are indigenously grown and responsibly sourced from remote corners of the world. Ylang-ylang is native to the lush rainforests of Indonesia while our myrrh, a native to Africa, is sourced from Kenya. We take great care in selecting our suppliers so you never have to compromise on the best quality ingredients.

 

Why do I have to shake the bottle?

Our serum is hand-crafted in small batches to maintain the highest quality and preserve phytonutrients. These raw plant ingredients are activated when mixed vigorously, so Shake It Up before each use to get the benefits of every last kickass ingredient in your application.   

 

What is the shelf life of the product?

Once opened, the shelf life is 12 months. Proper storage and care of your serum includes keeping it out of direct sunlight. In the rare case that you purchase one of our products and find that it is not at its freshest point, please reach out to us so we are able to assist.

 

How do I incorporate The Serum and The Cure into my routine?

Simple. The Serum delivers the skin beautifying nutrition your skin needs—balancing minerals, brightening vitamins, and powerful antioxidants. The Cure is a multi-correctional treatment specially formulated with the strongest plants in nature to tackle your most serious skin conditions. Because of this, we recommend keeping a simple routine. For am and pm—cleanse, apply The Serum, then apply The Cure to your trouble areas. If needed, follow with sun protection (am) and moisturizer (pm).

Are your products safe for pregnancy?

We have many pregnant and nursing parents who use our products, and they've shared that their healthcare providers have approved them for use during this time. Our products are made from 100% plant ingredients, which are generally safe for pregnancy. However, we still recommend consulting your healthcare provider before introducing anything new to your routine, as they know your specific needs best. We want you to feel confident and secure in your choices, especially when it comes to caring for both you and your little one. Your peace of mind and well-being are our top priorities.

 

What is your shipping policy?

Packages typically ship within 1-4 business days of your order confirmation. Allow an additional 2-5 business days for normal freight time to your destination if in the U.S. Find out more by referring to our Shipping page.

 

Redeeming Rewards:

Click the red REWARDS tab in the bottom left hand of the HFF homepage and sign in. If you are already signed in to your HFF customer account, then you will see how to redeem rewards. 

Rewards are turned into coupon codes that you use at checkout. Rewards CANNOT be used with subscriptions as subscriptions cannot be combined with discount codes.