“Plants are the original Scientists. Plants are the ancient Estheticians.”
- J. Michael Zenn -
Frequently Asked Questions
Do I have to pay to become a member of The Insider Club?
No. Membership is free, and you can start earning rewards right away. You’ll even earn points when you create an account. Points are not retroactive.
How do I earn Herbal Face Food Points?
You’ll earn Herbal Face Food Points on each purchase you make. There are also opportunities to earn bonus points.
How long do my Herbal Face Food Points last?
Unspent Herbal Face Food Points will remain on your account for 12 months after your last purchase. As this date approaches, we’ll remind you of your unspent points through email.
What rewards will I receive as a member of The Insider Club?
You’ll have the opportunity to exchange your Points for free products, gain exclusive access to new product releases, and Insider events.
How do I redeem Herbal Face Food Points?
When you earn a Reward, you will receive an email with a special discount code for $ off of your next order. You can redeem your Points for that coupon or you can save your Rewards until you reach the next level for more off on your next purchase.
What happens if I return a product or if my order is cancelled?
Your Herbal Face Food Points balance will be updated accordingly.
How can I track my Herbal Face Food Points balance?
Your latest balance will be displayed when you sign in to your account, which you can access by signing in to HerbalFaceFood.com. We’ll also send you email updates so you can keep on top of your balance.
What am I agreeing to when I join The Insider Club?
What if I need to speak to someone about The Insider Club?
You can contact our dedicated Customer Services team by getting in touch via the ‘Contact Us’ button in the bottom left of the screen at HerbalFaceFood.com.